Here For Emergencies
Your Safe Care is Our Priority
Update as of 1/5/22
- Patients seeking Emergency Care, please proceed to the Emergency Department
- Due to high patient demand, wait times may be longer than expected
- All patients seeking emergency treatment will be screened, triaged, stabilized and treated as soon as possible
- MetroWest Medical Center is not a COVID-19 Testing Site
- Find a convenient testing site at https://www.hhs.gov/coronavirus/community-based-testing-sites/index.html
A Community Built on Safety
We remain committed to safe, quality care as always, and we want you to feel confident coming to our hospital. We take precautions to separate COVID-19 patients and ensure a safe environment for treating non-COVID-19 emergencies, chronic conditions and new or worsening symptoms.
Commitment from our hospital staff
We understand that you may be concerned about COVID-19 when coming to the hospital. Rest assured, our staff is taking every precaution to keep you and your loved ones safe.
- Evaluating patients and teams when entering the hospital
- Keeping potential COVID-19 patients separated from other patients
- Increasing precautions for infection prevention
- Training staff with timely safety measures
- Wearing masks and other protective gear to prevent contact and spread of germs
When to come to the ER
Please – don’t delay care if you or a loved one have symptoms that are best evaluated in an emergency room, which may include:
- Broken bones and dislocated joints
- Chest pains
- Confusion/change in mental state
- Digestive problems, especially sudden, severe stomach pain, coupled with nausea and vomiting
- Facial lacerations
- Fever with a rash
- Head or eye injury
- Intense back pain with numbness, weakness and fever
- Muscle strain, when tied to the inability to walk, fever or an open wound
- Serious burns
- Severe cuts that may require stitches
- Severe COVID-19, cold or flu symptoms
- Shortness of breath
- Vaginal bleeding with pregnancy
Signs of a heart attack
- Chest pain or discomfort
- Upper body discomfort, such as arms, back, neck, jaw or stomach
- Difficulty breathing
- Cold sweat, nausea, lightheaded
- Especially for women – difficulty breathing, nausea/vomiting, back or jaw pain
Signs of a stroke
- B – Balance – Is there a loss of balance, coordination or trouble walking?
- E – Eyes – Is it difficult to see in one or both eyes?
- F – Face – When the person smiles, does one side of the face droop?
- A – Arms – Does one arm drift down when the person raises both arms?
- S – Speech – Is speech strange or slurred?
- T – Time – Don’t wait to call 9-1-1 if you see any of the above signs
When to call 911
Call 911 for an ambulance for certain emergencies such as a heart attack or stroke. Paramedics can often begin delivering life-savings treatment on the way to the hospital. Also call 911 if you’re unsure whether to drive yourself. Your safety is our highest priority.