Prompt and reasonable response to questions and requests
Know the identity and professional status of the individuals providing your medical services and care
Know what patient support services are available, including whether an interpreter is available if you do not speak English or experience hearing difficulties
Know what rules and regulations apply to your conduct as a patient
Care that includes consideration of the psychosocial, spiritual and cultural variable that may influence your illness
Be provided with information about advance directives, living wills, or durable powers of attorney for health care decision making as well as other health care decision making options
Be given information by your health care provider about diagnosis, planned course of treatment, alternatives, risks, benefits and prognosis to enable you to make treatment decisions
Accept or refuse medical care or treatment, except as otherwise provided by law
To be informed of the medical consequences of such refusal; if you refuse the hospital may end its relationship with you after reasonable notice
Be given, upon request, full in formation and necessary counseling on the availability of known financial resources for your care
Know, upon request, and in advance of treatment, whether or not your health care provider or health care facility accepts Medicare assignment and the Medicare rate if you are eligible for Medicare
Receive, upon request, and prior to treatment, an estimate of charges of medical care. Such estimates shall not preclude the health care or health care facility from exceeding the estimate or assessing additional charges based upon changes in your condition or additional services that may be needed or necessary
Receive a copy of a reasonably clear and understandable itemized bill and, upon request, to have charges explained
Impartial access to medical treatment or accommodations regardless of race, gender, national or ethnic origin, religion, sexual orientation, physical or mental impairment or source of payment
Treatment for any emergency medical condition that will deteriorate from failure to provide treatment
Know if medical treatment is for purposes of experimental research and to give your consent or refusal to participate in such experimental research
Express grievances regarding any violation of your rights, as stated in Florida law, through the grievance procedure of your health care provider or healthcare facility which served you and to the appropriate state licensing agency
Contact Guest Management if you wish to express a concern/ grievance or should you have any questions about how to file a complaint to management. Your right to register a complaint will not result in any type of retribution now or in the future
Appropriate assessment and management of pain